Your Privacy Is Our Responsibility

rv777 ("we", "us", or "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect your personal information when you use our website rv777.mom and related services.

By using our platform or creating an account, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please do not use our services. This policy is an integral part of our terms and conditions.

This policy applies to all individuals who visit the rv777 website, use the services as registered members, or interact with our platform in any way.

rv777 collects various types of information to operate our services properly and provide you with the best experience. Below is a detailed description of that information:

2.1 Information You Provide Directly

When you create an account or use our services on the platform, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
• Communication history with our support team

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Pages visited, links clicked, and usage patterns
• Details of time spent on the platform
• Information obtained through cookies and similar tracking technologies

2.3 Gaming & Transaction Information

As part of our services, the following information is also stored:

• Deposit and withdrawal history
• Records of betting and gaming activity
• History of bonus and promotional offer usage
• Account change logs

rv777 uses your information only for specific, legitimate purposes. We never use your information unnecessarily. All purposes for which we use your data are clearly stated below:

3.1 Account Management & Verification

Information is used to create your account, verify identity, confirm age, and prevent fraudulent activity. This is part of our commitment to maintaining a safe and fair gaming environment.

3.2 Financial Transaction Processing

Relevant financial information is used to complete your deposit and withdrawal processes and to ensure secure financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers.

3.3 Customer Support

Information is used to help our 24/7 live chat and email support team resolve your issues. Your account and communication history is needed to provide effective support in Bengali and English.

3.4 Service Improvement & Personalisation

By analysing your gaming preferences and usage patterns, we create more suitable services and offers for you. This enriches your experience on the platform.

3.5 Legal Compliance

Information is used to comply with applicable laws and regulations, enforce responsible gaming policies, and prevent potential fraud or money laundering.

rv777 never sells your personal information and does not share it with third parties for commercial purposes. However, information may be shared in a limited way in specific circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing, technology infrastructure, customer support, and security services. These parties receive only the information necessary to perform their assigned tasks and operate under strict confidentiality agreements.

4.2 Legal Obligations

If we are required to disclose information by a court order, a legitimate request from a government authority, or applicable law, we will do so — always following legal process and limiting disclosure to what is necessary.

4.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such situations, we will notify you in advance and data protection in accordance with this policy will remain in place.

4.4 With Your Consent

If your information needs to be shared for any purpose other than those stated above, we will obtain your explicit consent.

rv777 takes the highest technical and organisational measures to protect your information. Our security infrastructure operates at the following levels:

5.1 Encryption

All data transmission on our platform is secured through SSL/TLS encryption. Any information travelling between your browser and our servers is fully encrypted, so no third party can read it.

5.2 Server Security

Information stored on our servers is kept in an encrypted format. Only authorised personnel can access this information, and every access is logged.

5.3 Account Security

Strong password requirements, two-factor authentication, and unusual login activity detection are in place to protect your account.

You also have responsibilities in maintaining your account security: use a strong password, change your password regularly, and do not share your login details with anyone.

5.4 Regular Security Assessments

Our security team regularly tests systems and updates protections against new threats. In the event of any data breach, we will act quickly and notify affected users immediately.

The rv777 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. We use the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functioning of our platform. They are used to maintain login status, ensure security, and manage sessions. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference or display settings. Disabling them may cause some platform features to stop working.

6.3 Analytics Cookies

These cookies are used to analyse the use of our platform and improve services. Information collected from them is processed anonymously and in aggregated form.

You can disable or delete cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

rv777 does not retain your information longer than necessary. Our data retention policy is as follows:

• Active account data: Retained for as long as the account remains active.
• Closed account data: Retained for a specified period after account closure as required by legal obligations and dispute resolution needs.
• Financial transaction records: Retained long-term as required by law.
• Customer support communications: Retained for a defined period to maintain service quality.
• Security logs: Kept for a set period for fraud prevention and security purposes.

Once the retention period ends, we securely delete or anonymise the information.

As a user of our platform, you have the following rights over your own information. rv777 respects these rights and helps you exercise them:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a description of that information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. This can be done through your account settings or through our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations or contractual requirements.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. We will not refuse this request without reasonable cause.

To exercise any of the above rights, contact our support team at [email protected].

rv777 is an adult service intended only for individuals aged 21 or older. We do not collect or process information from minors and refrain from providing services to them.

Our registration process includes age verification. If we are informed that a minor has created an account, we will close that account and delete the associated information.

If a parent or guardian suspects their child is using our platform, please contact us immediately at [email protected].

rv777 may update this privacy policy from time to time due to changes in services, addition of new features, or legal requirements. For significant changes, we will:

• Publish the updated date on this page
• Send a notification to your registered email
• Inform you of the changes when you log in to the platform

If you continue using the platform after changes are made, you will be considered to have agreed to the new policy. We therefore recommend checking this page regularly.